- Success Stories
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Intranet Portal SharePoint Online
Industry
Jewellery and Retail
Technology
SharePoint Online
Customer
The Client is Middle East’s leading international jewelry and watch retailer.
The journey of the client group began in 1907, and since then, the brand has expanded tremendously, growing into a trusted household name. Today there are about 300 stores in the Middle East, most of which are located in the GCC region.
Challenge
As an organization in the Middle East with more than 300 stores, it was very difficult for the client to manage, coordinate and collaborate their employees from different stores and offices. The details of the offers given by the management to customers in festive seasons, payment procedures, for example, the gold market rate in each day etc. need to be send to each store manager in every store through email. The organization was operating with no centralized document management system. This leads to consume more time.
Solution
Client was searching for a reliable platform that allows them to share, manage, and collaborate efficiently while maintaining the required level of security and integrity of the business. Technomax suggested a SharePoint enterprise portal to solve the above challenges.
The portal acts as an information passing system among the employees. Portal came up with the more efficient way to manage information and communications. Through this the frequency of sending mails to employees was minimized.
Benefits
The main features of the portal were:
- Reduced frequency of sending mails.
- Improved customer service - better access to accurate and consistent information by the staff led to enhanced levels of customer service.
- Better internal communications - The portal became the central point of communication for staff. All corporate information such as memos, staff news and announcements were stored centrally and access at any time.
- Better document management.
- Helped users to view and locate information faster.
- Enhance collaboration: Information was easily accessible by all authorized users, which enabled teamwork.
Contact us
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Building No. A5, Office No. 415,
Dubai World Central,
Dubai South, UAE
+971 4 238 5511
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Marlborough, MA 01752
+1 508-355-3337
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Chennai – 600072
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