In an organization's growing service delivery model, outsourcing plays a key role in enhancing business capabilities, enabling IT to assist operations, and enabling both business and citizen services. This model has changed ever since it was created. Companies began outsourcing their whole IT operations before transitioning to multi-sourcing, which involves working with several different alternative service providers for various "swim lanes" such as PCs, data centers, networks, support desks, etc. Although there have been substantial changes, none have had the impact that cloud computing has.
Although the process of digital transformation will never be easy, best practices and outsourcing together can yield excellent results.
When examining how cloud economics affects IT outsourcing solutions, there are five important factors to keep in mind:
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