Established in Abu Dhabi, our client is the first AC supplier in the region to have all products certified by ESMA and QCC. By 1980, they became the largest distributor of window ACs in the region. They also completed the largest VRF project in the world – The Jebel Hafeet 5,000 Villa Project in Al Ain in 2014. With over 13 showrooms, 300 dealer partners, 13 service centers, and 16 warehouses, our client ensures that added value comes as standard to each customer. They were looking for a solution to automate their warranty and spare parts support process.
To start with, every time a sale was made by the client, it was registered in their ERP, validated, and would then be updated manually in an excel sheet. For each warranty claim or spare parts support request, employees had to search and check for the data in excel. The warranty of the products as well as spare parts vary, for example warranty might start from The warranty of the products as well as spare parts vary, for example warranty might start from the date of delivery or/and on the date of purchase this created an inconvenience to map the information provided by the customer with the information on excel. Overall, the process was inconsistent and required significant amount of time. This in turn resulted in customer service gaps.
Understanding the clear bottleneck in the service support, TechnomaX suggested an online system driven by the strength of Power Automate. Understanding the clear bottleneck in the service support, TechnomaX suggested an online system driven by the strength of Power Automate. This online system was built in SharePoint and using Power Automate, in SharePoint and using Power it was linked to the client’s ERP. It also created a master database parallelly as well as an alert notification was set up for the system. Now, whenever a sale was made, instantly all the details of the sale would be captured in the system. Using this information, a backup database was also built alongside. Whenever a claim or support request came in, the product number would be mapped to the database and accurate information would be presented related to the warranty date, expiry date Thus based upon the need, approval system was also built for the warranty extension or support.
Client was able to achieve the following with this Power Atomate project:
Up-to-date warranty information and availability of all spare parts spare parts data at one place.
Savings in terms of productive hours for their support staff.
Easy to track all warranty information and spare parts availability at various warehouses spare parts availability at various warehouses. Customer service time was diminished to a minimum